Reservations and Payment:

Travel inquiries and bookings are received electronically, in writing or in person at the Agency's branch. When making the reservation, the guest fully accepts these General terms and conditions of the excursion service. In other words, all that is stated in these General Terms becomes a legal obligation both for the guest and for the agency. The agency makes available to the guest all relevant travel information and offers a travel insurance package and cancellation insurance. When booking, the guest, is obligated to provide the information required by the booking process. To confirm your reservation you will need to pay the deposit depending on the payment method chosen. The rest of the amount is payable on the day of departure to the agency. Guest is acquainted with the payment method when booking confirmation.

The agency's right to change and cancel:

The Agency may change or cancel the booked excursion if, before or during the trip, there are exceptional circumstances that can not be avoided or eliminated. A reserved excursion can be changed only with the approval of the guest by the excursion of the same or more categories and the price of the excursion on which the guest has confirmed the reservation. If the agency is not able to offer a replacement, the agency reserves the right to cancel the reservation with the prior notice to the guest at least 3 days prior to the start of use of the service and guarantees the full amount paid. If it is not able to offer a replacement on the day of commencement of use of the service, the agency will endeavor to provide the guest with information on excursions that are not in the agency's offer and guarantee full refund of the amount paid.

The guest's right to change and cancel:

If a guest wishes to change or cancel the reservation upon prepayment, he must do so in writing (by e-mail, mail or fax). To change the number of persons or the date of commencement and / or termination of service use at least 3 days prior to the beginning of service use. In the event that a booking change is not possible, and the guest for this reason waives the booking, the conditions below are canceled. The agency's duty is to take care of the implementation of the service, and also of the choice of service providers, to take care of the rights and interests of the guest in accordance with the good laws of tourism. The Agency performs all of these obligations fully and in the description, except in exceptional circumstances.

Šangulin tours d.o.o.